Our Policies
Returns & Exchanges
La' Ber Boutique has a No Returns, Refunds, or Exchanges Policy.
Dry Cleaning & Tailoring Policy
Items that are brought in for dry cleaning, laundry, or tailoring are serviced by the due date on the physical ticket given to the client at the time of drop off. As per New Jersey State Regulations, items that are left unclaimed in La' Ber Cleaners & Tailoring are to be placed into storage, donated, and/or discarded after a duration of 30 DAYS if left unclaimed on the business's property. Items that have been paid for prior to the thirty days will not receive a refund, and items that have surpassed the thirty day date will not be released their items if items have already been discarded/donated.
Pick-Up Policy: Customers are responsible for checking their items at the time of pick-up. Please advise that any items left behind can only be picked-up during regular business hours. Please understand that it is not our responsibility if you are in need of one of your items after we have already closed for the day, or on Sundays. If you are especially in need of rush items, please take the time to thoroughly check your order at pick-up. We understand that you lose track of time to pick up your items or are in a rush to leave at pickup time. We do our absolute best to provide you with your complete order at the time of pick-up. Please be respectful of our decision to not return to the shop outside of business hours for order retrieval. As a business, we choose to be completely disconnected on Sundays, unless otherwise promised.
PAYMENT POLICY:
Dry-Cleaning Payment Policy: Due to an abundance of unclaimed orders, we now require all dry-cleaning and laundry orders to be paid in full at the time of drop off. We have a $10 Minimum payment policy for credit/debit card payments for any dry-cleaning services. Credit Cards are accepted for dry-cleaning services, excluding any Bridal and Press Only services. Items will not be released to you until full payment is made. No Exceptions!
Tailoring Payment Policy: Tailoring services are cash only. This also includes any rush press/wash items that may be done in-shop, by hand. Since we do require payments in cash, you may make payment at the time of pick-up. 30-Day Policy strictly applies. Checks will no longer be accepted! No Exceptions!
Bridal Payment Policy: We do not require payment at your first fitting. Due to past experiences, we only accept cash payments for all Bridal services. This includes cleaning and preservation. Payments must be made in full at the second fitting appointment. Please understand that the dress will not be released to you until full payment is made (please read the "Bridal 'Do Over'" Policy under Other Policies for release information). No Exceptions!
[Here's Why: Many people ask why we no longer accept credit card payments for tailoring services, and it's quite honestly because the processors simply just take too much from us! We are not a big corporation, and ironically they charge a higher percentage to smaller businesses - go figure. Tailoring is manual labor, and it hurts to see a majority of the payment taken away from us. For this cash policy, we do not require payment upfront, and allow you to pay at pick-up! If you do forget cash payment, we will add a 10% fee to your order, as it'll help cover the fees they charge us. Hope you understand, and continue to support our small business.]
OTHER POLICIES:
Text Messages: As a courtesy, we do our best to promptly notify clients via text-message of their order availability once per week. We also take the time to send out notifications after the completion date to remind clients of their unclaimed items. Client's are required to leave their cellphone number when dropping off the items, and that cellphone number is used for the courtesy texts. If the client changes their phone number or if incorrect information is provided, La' Ber Cleaners & Tailoring is not responsible for not being able to reach the client. We do our absolute best to track all items in store, and update phone numbers as necessary. Please understand that this is a courtesy and texts are sent out manually. If you do not receive a text by the promised date, please give us a call or send us a text message for an update on your order.
Please Remember: Items that are unclaimed are placed into storage, donated, and/or discarded after 30 DAYS from the date on the ticket.
Stains, Odors & Pilling: We do not guarantee that all stains, odors and lint will be 100% removed during the dry cleaning process. Please understand that dry-cleaning is not a miracle stain removing process, and that some stains are impossible to remove without damaging the item. As a business, we prefer not to damage your item with the dry-cleaning solutions and do our best to remove all stains as much as possible. Stains that have aged or are greasy are harder to remove than newer stains (we also suggest not pre-washing your item at home if it is stained). Please understand that clients are still responsible for the full payment of the service, even if stains are not completely removed. We are more than happy to do a "do-over" service at no charge to attempt to remove the stains again (as long as the item has not been flagged with our "best we can do" notice), but we cannot guarantee that will help. No Refunds - No Exceptions.
"Best We Can Do" Notice: In the event that we have tried all things possible to remove the stains on your garment, we will attach a "Best We Can Do" notice on your order. This means that we tried all chemicals, treatments and processes possible to remove any staining without ruining the garment. Any additional treatments may ruin, rip, thin out the material, or make the stain worse than it already is. We will not provide the option for a Do-Over for this garment, as we want to avoid damage to your garment. Please understand that clients are still responsible for full payment of the service, even if stains are not completely removed. No Refunds - No Exceptions.
Do-Over Services: If you are not satisfied with the dry-cleaning or tailoring services, we are more than happy to attempt the service again (if possible), at no charge to you. Please return to our store with your item within 7 days of picking up your item in order to "do-over" the service at no charge. After 7 days, service charges will apply. In the case that you do not try on your item for a fitting and/or pin your items yourself (or tell us how many inches to cut off) prior to our services and the item does not fit right after our services, we will have to charge to re-do this service. We strongly recommend trying on the item for a fitting, unless we state otherwise. Do-Over dry cleaning items must be UNWORN. No Refunds - No Exceptions.
Bridal "Do-Overs": Please be aware, that once you take your dress from our premises, we are no longer responsible for any alterations or repairs that may be needed on the dress post-pick-up. We do our best to complete all alterations during multiple fittings for the gown, and we ask that you keep the gown with us until closest to your wedding date. If you choose to remove the dress from our shop, to store it at home or any other personal reasons, we cannot be held responsible for any future alterations to the gown; there will be additional costs to future alterations in this case. [Why: We cannot prove that you made the damages on your own, or if the dress was altered by a different tailor once leaving our shop.] We thoroughly examine the gown prior to pick-up, and we repair anything that we see that needs repairs. You are more than welcome to take your time to also examine the dress during your pick-up appointment, to point out anything that we may have missed. We do not package/steam the dress until we have completed all alterations. We do not offer any refunds for Bridal services. NO EXCEPTIONS.
Damaged Items: In case of damages due to dry cleaning and/or tailoring services, La’ Ber Boutique, LLC. will attempt repairs or cleaning services again to fix the item, and if the item is still damaged, La’ Ber Boutique, LLC. will take the steps necessary to resolve the issue with one of the following options:
Inventory & Ticketing:
Dry Cleaning Days: We do not offer same-day or next-day dry cleaning services.
Pick-Up Policy: Customers are responsible for checking their items at the time of pick-up. Please advise that any items left behind can only be picked-up during regular business hours. Please understand that it is not our responsibility if you are in need of one of your items after we have already closed for the day, or on Sundays. If you are especially in need of rush items, please take the time to thoroughly check your order at pick-up. We understand that you lose track of time to pick up your items or are in a rush to leave at pickup time. We do our absolute best to provide you with your complete order at the time of pick-up. Please be respectful of our decision to not return to the shop outside of business hours for order retrieval. As a business, we choose to be completely disconnected on Sundays, unless otherwise promised.
PAYMENT POLICY:
Dry-Cleaning Payment Policy: Due to an abundance of unclaimed orders, we now require all dry-cleaning and laundry orders to be paid in full at the time of drop off. We have a $10 Minimum payment policy for credit/debit card payments for any dry-cleaning services. Credit Cards are accepted for dry-cleaning services, excluding any Bridal and Press Only services. Items will not be released to you until full payment is made. No Exceptions!
Tailoring Payment Policy: Tailoring services are cash only. This also includes any rush press/wash items that may be done in-shop, by hand. Since we do require payments in cash, you may make payment at the time of pick-up. 30-Day Policy strictly applies. Checks will no longer be accepted! No Exceptions!
Bridal Payment Policy: We do not require payment at your first fitting. Due to past experiences, we only accept cash payments for all Bridal services. This includes cleaning and preservation. Payments must be made in full at the second fitting appointment. Please understand that the dress will not be released to you until full payment is made (please read the "Bridal 'Do Over'" Policy under Other Policies for release information). No Exceptions!
[Here's Why: Many people ask why we no longer accept credit card payments for tailoring services, and it's quite honestly because the processors simply just take too much from us! We are not a big corporation, and ironically they charge a higher percentage to smaller businesses - go figure. Tailoring is manual labor, and it hurts to see a majority of the payment taken away from us. For this cash policy, we do not require payment upfront, and allow you to pay at pick-up! If you do forget cash payment, we will add a 10% fee to your order, as it'll help cover the fees they charge us. Hope you understand, and continue to support our small business.]
OTHER POLICIES:
Text Messages: As a courtesy, we do our best to promptly notify clients via text-message of their order availability once per week. We also take the time to send out notifications after the completion date to remind clients of their unclaimed items. Client's are required to leave their cellphone number when dropping off the items, and that cellphone number is used for the courtesy texts. If the client changes their phone number or if incorrect information is provided, La' Ber Cleaners & Tailoring is not responsible for not being able to reach the client. We do our absolute best to track all items in store, and update phone numbers as necessary. Please understand that this is a courtesy and texts are sent out manually. If you do not receive a text by the promised date, please give us a call or send us a text message for an update on your order.
Please Remember: Items that are unclaimed are placed into storage, donated, and/or discarded after 30 DAYS from the date on the ticket.
Stains, Odors & Pilling: We do not guarantee that all stains, odors and lint will be 100% removed during the dry cleaning process. Please understand that dry-cleaning is not a miracle stain removing process, and that some stains are impossible to remove without damaging the item. As a business, we prefer not to damage your item with the dry-cleaning solutions and do our best to remove all stains as much as possible. Stains that have aged or are greasy are harder to remove than newer stains (we also suggest not pre-washing your item at home if it is stained). Please understand that clients are still responsible for the full payment of the service, even if stains are not completely removed. We are more than happy to do a "do-over" service at no charge to attempt to remove the stains again (as long as the item has not been flagged with our "best we can do" notice), but we cannot guarantee that will help. No Refunds - No Exceptions.
"Best We Can Do" Notice: In the event that we have tried all things possible to remove the stains on your garment, we will attach a "Best We Can Do" notice on your order. This means that we tried all chemicals, treatments and processes possible to remove any staining without ruining the garment. Any additional treatments may ruin, rip, thin out the material, or make the stain worse than it already is. We will not provide the option for a Do-Over for this garment, as we want to avoid damage to your garment. Please understand that clients are still responsible for full payment of the service, even if stains are not completely removed. No Refunds - No Exceptions.
Do-Over Services: If you are not satisfied with the dry-cleaning or tailoring services, we are more than happy to attempt the service again (if possible), at no charge to you. Please return to our store with your item within 7 days of picking up your item in order to "do-over" the service at no charge. After 7 days, service charges will apply. In the case that you do not try on your item for a fitting and/or pin your items yourself (or tell us how many inches to cut off) prior to our services and the item does not fit right after our services, we will have to charge to re-do this service. We strongly recommend trying on the item for a fitting, unless we state otherwise. Do-Over dry cleaning items must be UNWORN. No Refunds - No Exceptions.
Bridal "Do-Overs": Please be aware, that once you take your dress from our premises, we are no longer responsible for any alterations or repairs that may be needed on the dress post-pick-up. We do our best to complete all alterations during multiple fittings for the gown, and we ask that you keep the gown with us until closest to your wedding date. If you choose to remove the dress from our shop, to store it at home or any other personal reasons, we cannot be held responsible for any future alterations to the gown; there will be additional costs to future alterations in this case. [Why: We cannot prove that you made the damages on your own, or if the dress was altered by a different tailor once leaving our shop.] We thoroughly examine the gown prior to pick-up, and we repair anything that we see that needs repairs. You are more than welcome to take your time to also examine the dress during your pick-up appointment, to point out anything that we may have missed. We do not package/steam the dress until we have completed all alterations. We do not offer any refunds for Bridal services. NO EXCEPTIONS.
Damaged Items: In case of damages due to dry cleaning and/or tailoring services, La’ Ber Boutique, LLC. will attempt repairs or cleaning services again to fix the item, and if the item is still damaged, La’ Ber Boutique, LLC. will take the steps necessary to resolve the issue with one of the following options:
- La’ Ber Boutique, LLC. will reimburse TEN (10) PERCENT of the cost Client has purchased the damaged item for, only with proof of purchase of specific item by Client [ie: receipt from store with exact item name]. If the item was a gift, Client must declare the price paid by the gifter in order to receive reimbursement for this item.
- La’ Ber Boutique, LLC. will offer credit to Client in tailoring or dry-cleaning services, up to TWO (2) SERVICES per damaged item. The services will be declared by La’ Ber Boutique, LLC. according to the worth of the damaged item.
- In the event that we offer to pay the full amount of the damaged item, the item will become property of La' Ber Boutique, LLC. and will not be returned to the client.
- Please Note: Client is required to sign documents stating the decisions in order to avoid any further legal action. If legal action is to occur, these options are to be declared by the case judge. La’ Ber Boutique, LLC. has chosen fair options available for the client.
Inventory & Ticketing:
- How we work: Our inventory and order tracking system is very successful with keeping all of your items together. All items are ticketed individually with numbers that will only match your order. Please understand, we do our best to count your items while you are present in the shop during drop off, but sometimes there is human error where we count 1 less or 1 more of the items you are leaving. While ticketing items, we re-count all items and edit any miscounts on your order and notify you [via text for verification purposes that may be needed later] as soon as possible. In this case, the ticket we provided you and our system may be slightly different. Our dry-cleaning facility is off-site, and when items return, we personally count all items with the matching ticket numbers to your order while finalizing the packaging. During this packaging process, we look for any additional stains or items that may be missing from your order group.
- In the rare occasion that an item may be missing from your order, we would like for you to notify us immediately (1-2 days after pick-up) in order for us to investigate your missing item. We keep all tickets attached to your order for the purpose of investigating any mishaps that may occur. Since there is absolutely no way for us to tell what brand, color, or size your missing item was, we cannot be held responsible for any items that are reported "lost." Our best way to prove that you picked up all of your items is through our ticketing system and the tickets that we keep for up to ONE [1] Year, proving the amount of items that were released to you at the time of pick-up. We strongly encourage you to count your items in shop at the time of pick-up.
- Please be aware that all tailoring, dry cleaning, and laundry are typically separated by service. Due to human error, sometimes we forget to provide you with your items that may have been serviced separately. (Whoops!) Luckily, we send order reminders via text message a few times a month to remind clients of any items that were unclaimed or left behind! We apologize for this in advance, we're human too! ;)
Dry Cleaning Days: We do not offer same-day or next-day dry cleaning services.
- Items dropped off on MONDAY TO WEDNESDAY will be ready for pick-up on the following MONDAY.
- Items dropped off on THURSDAY TO SATURDAY will be ready for pick-up on the following THURSDAY.
- Items with more stains or larger items (like bridal gowns, comforters or coats) may take longer.
Please be aware that we reserve our right to refuse service to anyone, at any time, for any reason. Any individuals who become hostile, argumentative, and/or pose a threat to our employees or other clients and individuals in the shop will immediately be asked to exit our facility and not to return to our business for any reason. Any remaining items belonging to the individual can be picked up by family or friends. Please understand that we, as the business owners, do our best to keep calm and keep customers happy, however we cannot tolerate any individuals who choose to become hostile in our shop. Since we opened in 2013, we have had three total instances where we have had to refuse service to a customer for this reason. We simply ask: if you become upset for any reason, please take a moment to step outside and return when you are collected to avoid any refusal of service in the future. Respect must be mutual. Thank you for understanding.
Copyright La' Ber Boutique , LLC .
All products and photos on this website are copyrighted and belong to La' Ber Boutique, LLC. Professional photos of bikini models are jointly copyrighted with La' Ber Boutique, LLC. and MAR Photography, Mikey Rivera. All photos have been watermarked and/or marked with logos to state ownership of photos to the "La'Ber" brand name. Any photos that are taken and used for personal use including social networks, blogs, and/or websites, are only to be used with these watermarks and/or logos. Any use of these photos without watermarks and/or logos is prohibited. Any distortion, transforming, and/or editing to the photos is prohibited. Any use of the professional photos of bikini models must source the photos with credit to La'Ber Boutique, LLC. and MAR Photography, Mikey Rivera. Any person(s) who do not follow La' Ber Boutique, LLC. copyrighted guidelines will be handled in court and will be subject to fines, lawyer fees, and court fees. Article I, Section 8, Clause 8, of the United States Constitution states that the purpose of copyright laws is "to promote the Progress of Science and useful Arts, by securing for limited times to Authors and Investors the exclusive Right to their respective writings and discoveries." Fair use is not the same as free use. Fair use is a legal exception to the exclusive rights as an owner has for his or her copyrighted work. All products and photos on this website are copyrighted and belong to La' Ber Boutique, LLC.